What if I need to cancel or reschedule?
Life Stage Massage reserves your appointment time specifically for you and schedules your therapist accordingly. Because late cancellations leave limited opportunity to offer that time to another client, we require at least 24 hours’ notice to cancel or reschedule an appointment.
24 Hours or More Before Your Appointment
Appointments may be cancelled or rescheduled without penalty when at least 24 hours’ notice is provided.
Less Than 24 Hours Before Your Appointment — 50% Fee
Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment are subject to a fee equal to 50% of the scheduled service price.
Less Than 1 Hour Before Your Appointment — 100% Fee
Cancellations or rescheduling requests made less than one hour before the scheduled appointment are considered last-minute cancellations and are subject to a fee equal to 100% of the scheduled service price.
No-Call / No-Show — 100% Fee
If you do not arrive for your appointment and do not contact us to cancel, you will be charged 100% of the scheduled service price.
Illness or Unexpected Emergency
We understand that illness and genuine emergencies sometimes arise within the 24-hour cancellation window. We also never want our cancellation policy to encourage someone who is sick to come in simply to avoid a fee.
If you need to cancel within 24 hours because of illness or an unexpected emergency, you may choose between:
- Pay the standard cancellation fee: 50% of the scheduled service price, or 100% when cancelling less than one hour before the appointment.
- Use our 30-Day Replacement Option: Pay 100% of the scheduled service price at the time of cancellation and receive a replacement appointment of equivalent value to be used within the next 30 days.
This option allows your therapist to be compensated for the time that was reserved for you while allowing you to retain the value of your original appointment.
The replacement appointment is a one-time accommodation and is not replenishable. If the replacement appointment is subsequently cancelled within the 24-hour cancellation window, the replacement is considered used and its value is forfeited. A new replacement appointment or credit will not be issued, including when the subsequent late cancellation is due to illness or another emergency.
If the replacement appointment is cancelled or rescheduled with at least 24 hours’ notice, it may be moved to another available appointment, provided the new appointment still occurs within the original 30-day period.
The replacement expires 30 days after the original appointment and cannot be extended, transferred, or redeemed for cash.
The illness/emergency accommodation must be arranged when cancelling and does not apply retroactively to a no-call/no-show.
We appreciate as much notice as possible whenever your plans change. Advance notice gives us the best opportunity to offer the appointment to another client while protecting the income of the therapist who reserved that time for you.
What if I’m late to my appointment?
It is recommended to allow ample time for travel and parking. Traffic in Hoboken is often congested with frequent detours. We sugest planning to arrive 10 minutes before your appointment to settle in. Late arrivals may experience a shortened service. Late arrivals are responsible to pay for the full fee for scheduled service as the time was dedicated to the client.
Can I Pay with an HSA or FSA account?
Yes! We are able to accept HSA & FSA Cards for direct payment. Let us know if you need an Insurance Super Bill and we can generate one for you. If you have paid out of pocket for services you may be able to submit for reimbursement.
Are there are some points the therapist shouldn’t touch because they can make you go into labor?
There are acupressure points that can support the onset of labor. The location of the points and technique for stimulating them is very specific and therefore impossible to do unintentionally.
Can I get a prenatal massage in the first trimester?
Yes. Because we are specialists, at Life Stage Massage you can! However, if you have any doubts we recommend getting clearance from your OB first.
Up until what point in the pregnancy can I receive prenatal massage?
We work with pregnant clients all the way 40 weeks and beyond.
How does it work with the belly?
We use a special support system to position pregnant clients. Pregnant bellies and breasts are situated comfortably face down, side-lying or reclined.
How soon after giving birth can I get a massage?
As early as 3 days or as soon as you’re comfortable getting up and walking around. No matter what type of birth you had, our specialists can work with you safely and comfortably. Our cushion system allows you to lay face down without any pressure on engorged breasts or c-section incision sites.